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FAQ

FAQ

INGREDIENTS

Color Space™ products are cruelty-free, and free from parabens, PPD, resorcinol, and silicone.

Due to the nature of the formulation, Color Space™ products expire 12 months after opening.

All Color Space™ products come in recycled carton packaging that can be recycled in your local bins. Color Space™ LIFT & STOP lines are packaged in reusable containers with refill options for purchase.

SHIPPING & RETURNS

Color Space™ currently ships to the United States and Canada.

Color Space™ currently offers a flat rate shipping fee of $35.

At Color Space™ our mission starts with care. We care about your total satisfaction! If you have a problem with our products, your order or anything at all, we will solve it! A replacement, store credit or a refund* will be issued. Find the order you want a refund for in the "My Orders" section.  Open the order and scroll down to the "Actions" section, hit the "return" button.  Fill out the return request form and submit.   Our Partner Engagement Team will review and respond.  You can check the status of your refund under the "refund" tab in your account management.  *Refunds are subject to approval.

SHOPPING ONLINE

We accept all Visa, Mastercard and AMEX credit cards.  Credit cards can be stored on your account.  To store your credit card information, login into your account and select the "payment method" tab and add the credit card information.  

No, there is no minimum purchase policy.

ORDERS & ACCOUNTS

Yes! There is space for you, please join us here or send us an email at joinus@colorspacehair.com for more information.

For orders that have not shipped, you can view the status of your order by clicking on "view my order" in your order confirmation email. For orders that have shipped, you can view the status by clicking here.

Tracking numbers can be found on the order summary of any of your shipped orders, on your shipping confirmation emails and invoices.   Go to the "my Orders" page, select the order and the tracking number will be located under 'Shipping Details". Simply copy the number and into a web browser to get the tracking status.  

Yes, if your order hasn't shipped you can cancel your order by contacting us.

You can view your order history by selecting "my orders".

You can update your account information by logging and selecting "Account Setttings", then edit your information.

You can reset your password by navigating to our login page here, and clicking 'Forgot?' beside the password entry field.  Alternatively you can change your password in the accounts section after you have signed on the "Account Settings" tab.

Yes, if your order hasn’t shipped you can cancel your order by contacting us.  

You can contact us about any orders in the acccount section under the "messages" tab. In this section you can you send messages and recieve our replies.  

In the footer, click the "How To's" to access the page or click here.